Claims
Make a claim anytime — 24 hours, 7 days a week
Contact your nearest KeyInsure branch by phone or email and we'll work with you to move the claim along. Providing complete details from the start speeds things up.
Before you do anything else
- Don't authorise repairs yourself — Keep any damaged items for the insurer to inspect.
- Don't admit liability — even if you think you were at fault.
- Report the incident within 24 hours — By phone or email.
For ease of lodgement
Gather what you can before you contact us — here's the minimum that gets you started, plus what helps move things faster.
Information to have ready
- Policy number and insured's name
- Loss date
- Loss time
- Loss description (cause and extent of damage)
- Situation of loss
- GST details
Helpful supporting material
- Contact details of everyone involved (name, address, registration, phone, insurance)
- Letters, notices or court documents
- Incident number for theft, attempted theft, vandalism or malicious damage
- Photos of the damage
- Proof of purchase for each item claimed
Contact Us
General advice only. Consider the relevant PDS & TMD before acquiring any product.