Get in Touch
Wherever you are in Australia, we're here to help
Call us during business hours, or email us any time — claims can be lodged by email whenever they happen.
What can we help with?
Pick the closest match and we will point you to the quickest way to get it done.
Get a quote
Home and car online in minutes, or tell us about your business and a broker will come back to you.
Go to quotes →Make a claim
What to do first, what to have ready, and how to lodge it online.
Claims overview →An existing policy
Certificates of currency, changes to your cover, renewals and documents — in the KeyInsure Portal or by phone.
Portal Access ↗Premium funding
Spread your premium over instalments instead of paying it up front.
How it works →Refer a client
Partner with us and be rewarded for successful referrals.
Refer and earn →Something gone wrong? See our complaints process →
Our offices
Level 3, 36 Grote Street, Adelaide SA 5000
Mon–Fri 9:00am–5:00pm (Adelaide time)
Get directions ↗
Level 11, 65 York Street, Sydney NSW 2000
Mon–Fri 9:00am–5:00pm (Adelaide time)
Get directions ↗
Suite A, Level 3, 57 Coronation Drive, Brisbane QLD 4000
Mon–Fri 9:00am–5:00pm (Adelaide time)
Get directions ↗Map data © OpenStreetMap contributors
Before you call or write
Having these to hand lets us help you in one conversation.
- Your policy number, or the name the policy is in
- What you would like to do — a quote, a change, a claim, a question
- For a claim: the date, what happened and where
- For a quote: what you do, where you operate and what you already hold
- The best number and time to reach you
- Any letters, notices or documents you have received
Send us a message
For anything that isn't urgent — or if you'd rather write than call.
Ready when you are
General advice only. Consider the relevant PDS & TMD before acquiring any product.